Careers at Norfolk Truck and Van

Norfolk Truck & Van is looking for a proactive and detail-focused Warranty & Invoicing Administrator to join our team at our Norwich depot.

If you have strong administrative skills, enjoy working with accuracy, and thrive in a busy commercial vehicle environment, this could be the ideal opportunity to join a well-established business that supports customers across the region.

Salary: Up to £30,000 depending on experience

Working Hours: Monday-Friday, 40 hours per week (days)

Holiday: 31 days including Bank Holidays

About the Role

As our Warranty & Invoicing Administrator, you’ll help ensure warranty claims, repair & maintenance submissions and supporting administration are completed accurately and efficiently across multiple HGV and LCV manufacturers.

Working closely with workshop, service and management teams, you’ll help maintain accurate records, monitor payments and support the smooth running of daily depot operations.

Main Responsibilities

• Process manufacturer warranty and repair & maintenance claims accurately
• Monitor the progress of submitted claims and resolve any outstanding queries
• Verify manufacturer payments and investigate discrepancies where required
• Maintain organised digital and paper filing systems
• Produce reports for management and operational teams
• Support depot administration, including emails and internal enquiries
• Liaise with customers, suppliers and colleagues across the wider business

Essential Skills

• Excellent attention to detail
• Strong administration and organisational abilities
• Good IT skills, including record management
• Professional written and verbal communication
• Ability to prioritise work in a busy environment
• Reliable, organised and able to work effectively within a team

Desirable Experience

• Experience in one or more of the following would be beneficial:
• Warranty administration
• Vehicle or automotive invoicing
• Commercial vehicle, HGV or LCV environments
• Working with multiple vehicle manufacturers
• Reporting and data administration

Why Join Norfolk Truck & Van?

We’re proud to support our colleagues with ongoing training, development and opportunities to progress. Our business is built on teamwork, honesty and delivering dependable service to customers who rely on us to keep their vehicles on the road.

Health, safety and wellbeing remain central to everything we do, and we’re committed to creating a positive working environment where everyone can succeed.

If you’re looking for a rewarding administration role within the commercial vehicle industry, we’d love to hear from you.

Looking for your next move in a busy commercial vehicle workshop?

Norfolk Truck & Van is recruiting HGV Technicians for our Ipswich and Enfield depots. We’re looking for experienced technicians who take pride in quality workmanship, work safely and want to be part of a professional team focused on keeping customer vehicles road-ready.

Salary & Benefits

• £36,000 – £48,000 depending on experience and shift pattern
• 31 days holiday including bank holidays
• Overtime available
• 40 hours per week
• Various shift patterns available

The Role

As an HGV Technician, you’ll carry out the repair, maintenance and inspection of heavy goods vehicles in line with manufacturer specifications, company procedures and health & safety standards.

The role helps ensure customer vehicles are maintained to a high standard of safety, reliability and compliance while supporting workshop efficiency and uptime for operators.

Essential Requirements

• City & Guilds Level 3, NVQ Level 3, or equivalent qualification in Heavy Vehicle Maintenance
• Previous experience working in a workshop environment
• Full UK driving licence
• Proven technical competence in the repair and maintenance of HGVs
• Strong written and verbal communication skills
• Ability to work effectively both independently and as part of a team
• Good organisational skills with the ability to manage varied workloads
• Flexible and adaptable approach to work
• Strong problem-solving ability with a proactive, can-do attitude
• Commitment to continuous learning and professional development

Desirable Skills & Experience

• Class 1 or Class 2 HGV licence
• Tachograph licence
• Previous main dealership experience
• Diagnostic technician experience with strong fault-finding skills

Key Responsibilities

• Carry out vehicle repairs and maintenance in line with manufacturer procedures and company standards
• Complete all work safely and responsibly
• Assist with fault diagnosis and technical problem-solving on HGVs and associated equipment
• Follow warranty procedures and complete warranty documentation accurately
• Complete job cards, repair orders and time recording in line with company procedures
• Follow instructions detailed on job cards and repair orders to manufacturer standards
• Maintain workshop cleanliness and organisation
• Keep tools, equipment and facilities safe, clean and serviceable
• Work collaboratively with colleagues and management to support workshop efficiency and workflow
• Support the development of new processes and improvements to workshop procedures
• Participate in training and development activities to maintain and improve technical knowledge and skills

We’re looking for someone who takes pride in doing the job properly, supports the team around them and helps keep customer vehicles safe, compliant and earning on the road.